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Sales
& Project Support
is
divided into the following three areas:
Standard
Warranty Support
Within
the price of a project, Standard Warranty Support will
be included. This provides the
client with office support
either verbally over the phone, Internet
Telephony, or, if included in the contract,
remotely over a modem
link ( FTP, Web, ...).
Maintenance
Contracts
As
well as the standard warranty
support, the Maintenance Contract gives the
clients the knowledge that their systems will be
maintained and regular backups taken on a quarterly
basis. Should a faulty card be found, it will be
highlighted to the client and Contracom can then,
if requested, supply a replacement.
Support
Contracts
The
Support Contract combines both of the contracts
described above in addition to 24 hour
support with a one hour response time. Should
a problem arise, the engineers
on standby are contactable and they
will establish a contact with
the client within one hour of
receiving the call. The engineers will try to
resolve the problem remotely. If
the problem persists and a visit is
required to site then the engineers make the necessary
arrangements to attend as soon as possible.
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